ServiceDesk Plus MSP5.9.6
Publisher Description
Handle multiple accounts in a single help desk.
ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.
App features:
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (pick up, assign, close, reply) for requests.
* Work log, notes and resolutions can be added/modified for each request.
About ServiceDesk Plus MSP
The company that develops ServiceDesk Plus MSP is ManageEngine. The latest version released by its developer is 5.9.6.
To install ServiceDesk Plus MSP on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2026-09-30 and was downloaded 4 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the ServiceDesk Plus MSP as malware as malware if the download link to com.manageengine.sdp.msp is broken.
How to install ServiceDesk Plus MSP on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the ServiceDesk Plus MSP is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by ServiceDesk Plus MSP will be shown. Click on Accept to continue the process.
- ServiceDesk Plus MSP will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.
Program Details
System requirements
Download information
Pricing
Version History
version 5.9.6
posted on 2026-09-30
Version 5.9.6:
SDPMSP-25596: Resolved an issue affecting push notification delivery.
version 5.9.5
posted on 2026-01-14
Version 5.9.5:
1.Task attachments are now supported from 14000
2.Request sorting is available from version 14200
3. Security enhancements.
version 5.9.4
posted on 2025-12-10
Version 5.9.4:
1. The app has been updated with the new logo.
2. Android 15 compatibility
3. SD-134756: Fixed crashes in Add work log screen
4. Security enhancements
version 5.9.3
posted on 2025-01-21
Version 5.9.3:
1. This version is compatible with server build 14900.
2. Resource images and details are supported in the Add/Edit Request & Request Properties pages from server build 14900.
3. Refer Additional Fields RAF are supported in the Add/Edit Request from server build 14900.
version 5.9.2
posted on 2024-09-30
Version 5.9.2:
Security enhancements and compatible with 14820 build.
version 5.9.1
posted on 2024-08-21
Version 5.9.1:
1. Request Task Billing Worklog: This feature allows users to add billing worklogs to request tasks. It has been supported from server build 14810.
2. Worklog New Billing Fields: Users can now set billing status, mode and payment status from the mobile app. This feature has been supported from server build 14710.
3. The sign-off, set billability, and associate contract functionalities have been updated with V3 API from server build 14710.
4. App is compatible with Android 14.
version 5.9
posted on 2024-04-18
Version 5.9:
1. Asset Module is supported from SDPMSP 14700. It allow users to seamlessly add and manage assets by scanning Barcode/QR Code. It includes viewing Assets list, Details and Editing assets.
2. Supported Web RDP functionality.
3. Issue FixedID #23005: Redirecting to a request details from task details page.
version 5.7
posted on 2024-03-11
Version 5.7:
1. Introducing FAFR Support from SDPMSP 14700: Administrators can effortlessly enable field and form rules by navigating to Admin Templates & Forms Field and Form Rules and selecting the "Enable Field and Form Rules for Mobile App" option. Scripts execution is not supported now.
2. Supported Priority matrix from SDPMSP 14700: Priority will be updated based on Urgency & Impact fields.
version 5.6
posted on 2023-10-17
Version 5.6:
1. Supported Two Factor Authentication loginTFA from SDPMSP 14500
2. Reply templates supported from SDPMSP 14500
3. Issue ID - 21868: Add request, multi line description entered in mobile will be reflected in web.
4. Issue ID - 22226: Crash is fixed when technician approve the change.
version 5.5.2
posted on 2023-08-30
Version 5.5.2:
1. App is compatible with Android 12 & 13.
2. Media & Camera Permissions:
From Android 12, the app no longer requires separate media permissions. Instead, only the camera permission will be requested.
3. Push Notification Permission:
From Android 12, the app will ask for push notification permission. This suggests that the app is adapting to Android 12's permissions model, where apps need to explicitly request notification permissions to ensure user privacy and control.
